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Instagram DM NEW

Instagram DMs in the same inbox as WhatsApp

Answer every customer — WhatsApp and Instagram — from one shared inbox. Same AI agent, same automations, same team, one unified contact record per customer.

Requirements

  • An Instagram professional account (Business or Creator).
  • A free 6rsh account — Instagram lives under Channels in the dashboard.

Connect in 3 steps

  1. Open ChannelsIn the dashboard, go to Channels → Connect Instagram.
  2. Authorize with MetaLog in with the Instagram professional account and grant messaging permissions.
  3. Start replyingDMs stream into the shared inbox next to WhatsApp — filter by channel or see everything together.

What you get

  • AI auto-replies — the same AI agent trained on your business answers Instagram DMs too.
  • 24-hour window awareness — the inbox shows when the reply window is open, so your team never sends into the void.
  • Unified contacts — one customer, one record, across WhatsApp and Instagram, feeding the built-in CRM.
  • Channel health — token and connection health is monitored and surfaced on the Channels page.

Connect your store in 5 minutes

Reading the docs is free — sending WhatsApp & Instagram messages just takes a free account. No credit card.

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Free forever plan · Setup in 5 minutes · Full Arabic support